GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

Product Analysts at GitLab are curious, highly strategic, and focused on making GitLab better through trusted data insights. Working with product teams, you will look at customer behaviors across the customer journey and help make the customer experience and business outcomes better. As a member of the Product Data Insights team, you will develop BI solutions to understand usage activity, create and own multiple Product Key Performance Indicators, develop a deep understanding of product health and the customer experience, advance data acumen across the company, and promote strategic decisions through data storytelling.

This role will have a focus on refining metrics in GitLab’s Product-Led Growth (PLG) funnel and partnering with the Growth team on driving early GitLab adoption and first orders.

What You’ll Do  

• Collaborate with stakeholders from IC Product Managers to leadership
• Gather disparate data points to tell a cohesive story about product usage
• Establish reporting on new products and conduct analysis on usage
• Work with UX partners to understand behavioral patterns
• Collaborate with Engineering teams on data collection methodologies
• Work with Enterprise Data team on data modeling requirements for reporting and analysis

What You’ll Bring 

• Advanced level SQL skills
• Experience in BI visualization and development (we use Tableau)
• Experience working directly with Product and Engineering teams on data creation and instrumentation
• Experience working with Data and Analytics Engineering teams on modeling data for reporting and analysis
• Experience conducting and analyzing A/B tests
• (Full requirements on job family page)

About the team

The Product Data Insights team consists of a manager and product analysts and resides in the Product Management organization. Each member of the team is assigned to support a specific area of the product. You can read more about the team on our handbook page. 

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.