About the job

This intermediate administrator administrates and supports server-based and Software as a Service (SaaS) systems infrastructure for Compassion’s global technology footprint and partner countries as needed. The specialist further contributes to other infrastructure systems, such as network, server, and workstation support, resource management, and disaster recovery as needed. At this career level, the incumbent generally works independently on moderately complex system administration projects or as a team member on larger projects. He or she may coach other administrators or support technicians.

Essential Job Functions

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Configures, installs, maintains, upgrades, and writes basic scripts to manage computer systems hardware and software.
• Monitors and maintains security of all operating systems.
• Maintains Payment Card Industry (PCI) compliance standards on dedicated systems.
• Restores files or systems by conducting regular backup procedures. Compiles and updates procedural documentation as needed.
• Provides operational support for the organization’s information systems and peripheral equipment, such as application servers, database servers, web servers, desktops, printers and storage devices.
• Resolves technical escalations demonstrating good communication and proficient troubleshooting skills. May engage external vendor support as needed and approved by more senior team members or managers.
• Integrates increases in systems capacity in a timely manner to ensure adequate availability of resources with minimal end-user disruption.
• Implements performance improvements and growth of IT network infrastructure and IT network systems.
• May provide expertise to other professionals and support staff in the system administration and support technician disciplines.
• Communicates globally impacting support issues and resolution status to global counterparts and leadership. May lead global support issue resolution efforts.
• May lead projects to evaluate and deploy new technology solutions to all global Compassion staff, including key stakeholder identification, communication and project plan development and execution, and associated project closure tasks.
  

Qualifications

Faith

Has a personal relationship with Jesus Christ.

Culture

Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.

Education

Associate’s Degree in Information Technology or 2 years IT Systems Administration experience.

Work Experience

• 6 years experience Windows desktop OS support
• 2 years experience macOS support
• 3 years experience Windows Server support and administration
• 3 years experience on premise or Azure Active Directory administration
• 2 years experience VMWare vSphere administration
• 2 years experience Microsoft RDS or Citrix administration
• 3 years experience NFS / cloud file storage administration
• 3 years experience MS Office 365 and/or MS Exchange on-premise administration
• 3 years experience collaboration tools support (Teams, Zoom, Slack, etc.)
• 3 years experience email security / SPAM filter platform
• 2 years experience RMM / vulnerability remediation
• 1 year experience Mobile Device Management
• 4 years experience Corporate anti-virus support and administration
• 2 years experience disaster recovery implementation and administration
• 1 year experience scripting / automation
• Google Workspace administration experience a plus
• Generative AI experience a plus
  

Licenses and Certifications

Microsoft

• MS 365 Certified: Fundamentals (exam MS-900) or equivalent – Preferred
• MTA: Networking Fundamentals (exam 98-366) or equivalent – Preferred
• MTA: Windows Server Administration Fundamentals (exam 98-365) or equivalent – Preferred
  

Working Conditions

Work Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 10% of normal schedule

Other

This position may be required to serve in an “on-call” capacity in order to provide timely response to technology failures outside of standard business hours.