The Fraud & Risk Analyst is the first line of defence against fraudulent activity. They are responsible for investigating transactions, behaviour, and alerts by applying company procedures with precision and care. They detect suspicious patterns, escalate unusual cases, and ensure strong documentation for traceability and compliance.
Key Responsibilities:
- Investigate assigned alerts and transactions following defined SOP’s.
- Detect and report suspicious behaviour or irregularities in customer actions.
- Handle straightforward and moderately complex cases with minimal supervision.
- Flag and escalate unclear or high-risk cases to Senior Analysts or Team Leads.
- Document investigation steps and maintain high-quality audit trails.
- Contribute to identifying recurring fraud types or process inefficiencies.
- Suggest minor updates to SOP’s or workflows based on observed patterns.
- Participate in knowledge-sharing and team huddles to align on fraud trends.
Skills & Traits:
- Excellent attention to detail and pattern recognition.
- Ability to follow structured procedures with accuracy.
- Clear written communication for documentation and internal notes.
- Openness to feedback and eagerness to improve.
- Early-stage analytical thinking and root cause curiosity.
- Responsible handling of sensitive information.
Success Indicators:
- High accuracy rate in fraud detection and decision-making.
- Reduction in escalated errors due to misjudgment.
- Strong case documentation aligned with audit expectations.
- Recognition of improvement suggestions by Team Leads or Seniors.
- Proactive contribution to team discussions on fraud patterns.
Minimum Requirements:
- 1–2 years of experience in fraud detection, customer support, payments, risk, or similar
roles. - Strong command of written and spoken English (additional languages are a plus).
- Good understanding of online transactions, digital platforms, or financial products.
- Comfort working with data, fraud tools, Microsoft Office and internal case management
systems. - Ability to work under pressure and make fast, accurate decisions.
- Willingness to work flexible hours/shifts as needed (especially in 24/7 environments).
Desired Competencies:
- High attention to detail and pattern recognition.
- Strong sense of responsibility and integrity.
- Collaborative and open to feedback.
- Curious mindset with eagerness to learn
Junior/ Mid/ Senior level are all welcome.
