Seemless Integration, Exceptional Results

Senior Support Engineer

Sourcegraph

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

About you

You are curious and compassionate. You are a problem solver – you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.

  • Profound curiosity to figure out why something works the way it does / to learn more
  • Working experience with Unix/Linux and/or Bash
  • Working experience with Kubernetes containerized solutions
  • Working experience with code hosts such as GitHub, GitLab and BitBucket
  • Strong understanding of databases, especially SQL 
  • Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
  • Experience collaborating with cross-functional teams to solve difficult problems for customers
  • Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
  • Some experience using Large Language Models (LLMs) and AI tooling,  and how they work
  • 3+ years experience in a similar role

Nice to have

  • Foundational knowledge of APIs and/or Git
  • Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
  • Experience writing code in Go or another language
  • Basic knowledge of or experience with Perforce
  • Basic understanding of AI tools and how developers use them

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