About the job

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior QA Engineer – REMOTE. In this role, you will be central to ensuring the quality of our contact center solutions. Your extensive experience in manual testing will directly impact the efficiency and performance of our communication systems. You will collaborate with cross-functional teams to enhance user experiences. Your expertise in IVR, ACD, and CRM technologies will be vital in identifying areas for improvement. Join us to help shape the technology that drives seamless customer interactions.

Accountabilities

• Conduct thorough manual testing in Five9 contact center environments
• Utilize test management tools to track and report testing progress
• Collaborate with developers to resolve defects and improve product quality
• Participate in agile/scrum meetings to ensure continuous improvement
• Analyze complex IVR and CTI systems for potential enhancements
• Communicate findings and propose solutions to cross-functional teams

Requirements

• 5+ years of manual testing experience in Five9 contact center or telephony environments
• Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms
• Experience with test management and bug tracking tools like TestRail and Jira
• Familiarity with SIP, VoIP, and call routing concepts
• Excellent analytical, problem-solving, and communication skills
• Ability to work in agile/scrum environments

Benefits

• Competitive salary between $80,000 and $100,000
• Flexible remote working opportunities
• Collaborative and supportive team culture
• Professional development and training resources
• Health and wellness benefits

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.