We are looking for a Technical Program Manager to join our Istari team. This role is at the heart of our operational reliability: owning incident intake and triage processes, coordinating on-call workflows, and driving the operational health of our platform. The ideal candidate thrives in fast-moving, ambiguous situations, brings rigor to incident response and escalation, and has a proven track record of building durable operational processes from the ground up.
Key Responsibilities
- Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives
- Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements
- Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed
- Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives
- Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders
- Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early
- Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization
Required Qualifications
- 3+ years of experience in technical program or project management in a software or platform environment
- Experience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentation
- Strong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground up
- Strong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferred
- Must be a US citizen living within the United States
$130,000 – $160,000 a year
BENEFITS
We offer highly competitive benefits, including:
Health and Family
- – Medical/Dental/Vision
- – Employee Premiums are 100% Company Paid
- – Life Insurance
- – Flexible Work Hours
- – Unlimited Paid Time Off (PTO) with federal government holidays
Financial
- – Competitive Compensation
- – 401k
- – Company Stock Options
- – Home Office Setup Budget
Learning
- – Reimbursement for approved trainings and subscriptions
- – Conferences (travel, lodging, and fees)
Note – some benefits are not available to interns or contractors.
Thank you for your interest in Istari. Expect to hear back from us soon with next steps.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
