About the job

VACANCY REF. NUMBER – MTNGH-DIG-007-2026

CVs SHOULD BE SAVED IN APPLICANT’S NAMES

Position: Senior Specialist, Digital Analytics & Reporting

Level: MTN Level 3

Function: Digital

Department: Digital Analytics & Monetization

Location: Accra

Reports to: Senior Manager, Digital Analytics & Monetization

Job Summary

To deliver advanced analytics insights and high‑quality reporting that enable informed decision‑making, performance optimisation, and value creation across all digital products and platforms.

Job Context

• Telecommunications, Technology and Platform business.
• Multi regulated environment & subsidiary businesses
• Environmental, social and governance prioritized
• Multi resourcing options, matrix, projectized and evolving new ways of working
• Regionalization structure implication
• Evolving Telco with a focus on digital
• Partnerships at the core of industry plans
• Multinational environment – Group Digital best practices
• Regionalization structure implication
• Performance driven environment
• Developing sophisticated client base
• Diverse cultural environment
• Active media engagement & brand reputation

Key Tasks:

Strategic & Commercial Insight

• Provide advanced analytics insights to guide strategic decision‑making across all digital products, platforms, and services.
• Deliver deep‑dive analysis on user behaviour, engagement, retention, conversion funnels, and transaction performance to identify growth and revenue opportunities.
• Provide prescriptive recommendations to optimise investment decisions, pricing strategies, cost management, and overall digital profitability.
• Support prioritisation and resource allocation for digital product development, feature enhancements, and customer journey improvements through data‑driven insights.

Performance Management & Reporting

• Develop, automate, and maintain executive‑level dashboards and commercial performance reports covering digital KPIs, revenue drivers, subscriber growth, customer lifetime value, and campaign effectiveness.
• Track, analyse, and report on digital performance trends to ensure clear visibility of business outcomes and value creation.
• Lead the Digital Division’s financial reporting processes, including monthly business reviews, performance forecasting, and variance analysis against approved budgets.

Planning, Forecasting & Financial Management

• Drive the development and submission of annual business plans, digital revenue targets, financial projections, and OPEX/CAPEX budgets for the Digital Division.
• Ensure alignment between digital performance analytics, financial forecasts, and strategic business objectives.

Operational Excellence & Data Governance

• Collaborate closely with IT Business Intelligence, Finance, Marketing, and Product teams to ensure data accuracy, consistency, and integrity across all digital reporting.
• Establish and maintain reporting standards, definitions, and best practices to improve enterprise‑wide visibility of digital performance metrics.
• Continuously evaluate analytics tools, platforms, and methodologies to improve reporting efficiency, accuracy, and depth of insight.

Capability Enablement & Knowledge Transfer

• Act as a trusted subject‑matter expert, providing ongoing guidance on the effective interpretation and use of digital analytics and insights.

Data Governance, Risk & Compliance Perspective

• Ensure compliance with MTN data governance, information security, and privacy standards across all digital analytics and reporting activities.
• Support data quality, integrity, and single‑source‑of‑truth principles by enforcing standard definitions, metrics, and reporting controls.
• Identify and proactively flag data‑related risks, inconsistencies, or control gaps that could impact decision‑making, financial reporting, or regulatory compliance.

Innovation & Advanced Analytics Perspective

• Explore emerging analytics techniques, advanced metrics, and innovative use cases (e.g. experimentation analysis, cohort profiling, predictive indicators) to enhance digital performance insights.
• Contribute to evolving analytics practices that support digital innovation, personalisation, and monetisation initiatives.
• Actively scan industry and digital analytics trends to recommend improvements that keep MTN competitive and future‑ready.

Stakeholder Experience & Insight Adoption Perspective

• Improve analytics adoption and usage by tailoring insights, dashboards, and reporting outputs to different stakeholder needs and decision contexts.
• Simplify complex analytics outputs to improve understanding, trust, and confidence in data‑driven decisions across the organisation.

Education

• A Degree in Data Analytics, Computer Science or a business-related field.
• Data Science certification
• Experienced user of Power BI, Python and AI Tools

Experience

• Minimum of 5 years related work experience in a digital organization or the digital/analytics department of an organization, with at least 3 years in a supervisory position.
• Experience with Financial Reporting is a plus

Professional/Technical Competencies:

• Strong knowledge of all main analytics tools and techniques
• Data Visualization and BI tools
• SQL and Data Manipulation
• Programming for Analytics
• Business Performance Management
• Planning and Budgeting
• Stakeholder Relations Management
• Knowledge and usage of AI tools
• Marketing/Digital Marketing
• Understanding of the Digital Ecosystem
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)

Knowledge and ability to analyze KPIs and provide detailed reports

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

Qualified applicants should indicate Vacancy Ref no: MTNGH-DIG-007-2026

as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae by 3rd June, 2026 to: mtnghanarecruitment@mtn.com

Only shortlisted applicants will be contacted.