About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we’re just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry.
• Join one of Europe’s leading technology companies, backed by world-class investors including Sequoia.

About the role

As a CS Data Analyst, you’ll transform CS data into insights that power smarter decisions, real-world impact, and make our Customer Support stronger. This role is all about turning numbers into action – automating data flows, uncovering trends, and helping our teams make data-driven decisions faster and better. You’ll collaborate across departments to build insightful dashboards, and ensure everything runs seamlessly behind the scenes. In this fast-paced environment, you’ll be the go-to expert for clean, accurate data and clear, actionable insights -driving change and making a difference.

Main tasks and responsibilities

• Build and maintain Customer Support dashboards and reports.
• Review performance data, identify issues and trends, and provide clear insights to leadership.
• Monitor data quality across pipelines, dashboards, and source systems, and resolve reporting issues.
• Develop and maintain Looker models, dashboards, and PDTs, while improving usability and automation.
• Work with Operations and Engineering teams on data integration, reporting requirements, governance, and compliance requests.
• Provide historical analysis to support forecasting, capacity planning, and peak-season preparation.

About you

• Practical experience in data analytics, ideally with Customer Support, operations, or customer-related data.
• Strong SQL skills; experience with Python, R, or another programming language is considered a plus.
• Experience with Looker, Tableau, Power BI, or a similar data visualisation tool.
• Ability to work with senior stakeholders and prepare clear reports and insights for leadership.
• Experience with dbt or similar data modelling tools is considered a plus.
• Understanding of key data platform concepts, including data warehouses, pipelines, data models, and data quality.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.